The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package’s journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.
People also ask, can I pick up my DHL package?
Schedule A Pickup Anytime with MyDHL+
To schedule a pick-up by a DHL courier, first have this information ready for the online pick-up request form: Your account number. Pick-up location contact. Pick-up location address.
Also know, does DHL deliver on Sunday?
No, DHL does not ship on Sundays in the United States. DHL also does not ship on Saturdays in the U.S. It does, however, ship on Saturdays and Sundays in several countries around the world, including many countries in Asia.
How long are DHL shipments on hold?
DHL has to wait its turn just like everyone else. Port congestion doesn’t usually cause too much of a delay. At most, your package may be on hold for a day or two before it resumes its progress once more.
Is DHL reliable?
DHL has a consumer rating of 1.4 stars from 399 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about DHL most frequently mention customer service, next day and tracking number problems. DHL ranks 231st among Shipping sites.
What is a delivery exception DHL?
When DHL has a package exception, it means that the package is temporarily stuck in transit for an unexpected reason. The reason can vary, and most of the time, the package is not lost but will be delivered as soon as the issue is resolved.
Why is my DHL shipment not moving?
If your package has already arrived in your country and the DHL tracking info has not updated since it’s arrival, it is likely because your package has been handed off from DHL to your local postal provider for the final leg of delivery. Sometimes DHL tracking will end, or “freeze”, once this hand off has occurred.
Why is my order on hold?
There could be multiple reasons for your order being on ‘hold’ or ‘in the warehouse’. One reason might be that the courier might not be able to deliver your order provided at the time of purchase. If this is the reason, your order will be delivered once they are provided with either the correct address or a new one.
Why my shipment is on hold DHL?
If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. Contact your receiver to see if the company is open for deliveries. We will make another delivery attempt when the receiver is again open for deliveries.