You need to contact FedEx and keep asking for a supervisor until someone realizes that you shipped the package to Brighstar and they can start an investigation into what happened to your shipment. Be sure to provide them with your documentation on how much Brightstar was going to pay for your iPhone.
Considering this, are Apple packages insured?
Therefore, we highly recommend that you insure each package for up to its full value. Insurance costs range from $3.20 for $200.00 worth of coverage to $21.00 for $2000.00 worth of coverage.
Accordingly, does FedEx refund for lost packages?
FedEx Express (U.S.) We offer a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds.
How does FedEx find a lost package?
Another reason to call your local FedEx office is that they’ll be able to track your package to its last known location using internal tools. This allows them to figure out where your package “disappeared” and where it is most likely to be found.
How long does it take Apple to ship a replacement?
Ordinarily, you can get a replacement at an Apple Store the same day you take yours in for evaluation. If you use the Apple Express service where they ship you a replacement and you ship your malfunctioning unit back, the turn around time in the USA is usually no more than 3-5 days.
What happens if Apple package is lost?
What happens if my delivery goes missing or is damaged? In case of any problems with your delivery, Apple will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you.
What happens if FedEx loses my expensive package?
FedEx coverage extends to lost and damaged packages, but there may not be anything that they can do if the package was successfully delivered and then stolen. With stolen packages, you’ll probably need to consider other options like your homeowner or renter’s insurance, or additional third-party insurance.
What if Apple delivers to the wrong address?
Call the courier. They will have to ask the driver. After that, call Apple. Apple will eat the lost delivery and send you a new one no charge.
What to do if a FedEx package is stolen?
How do I dispute a delivery or report it missing? If your package’s tracking status says it was delivered, but your recipient can’t find it, log in to your FedEx account, go to our tracking page, and follow these steps: Enter your tracking number or reference number. Select Manage Delivery, then Report Missing Package.
Where do Apple products ship from?
Who is responsible for lost FedEx package?
FedEx allows either the shipper or the receiver to file the claim for a lost package. They say it should be whoever has the interest in the items shipped. FedEx generally covers the first $100 of value of a package unless you purchase additional insurance or can prove that they damaged an item worth more than that.
Why does Apple use FedEx?
To speed up this process, Apple will now ship products from its store stocks so that it can guarantee even faster deliveries. … Apple has partnered with FedEx and UPS to deliver the orders, and most of them are expected to be delivered the same day the customer places the order.