The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package’s journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.
Hereof, does DHL deliver door to door Philippines?
The Express Services of DHL offers international express delivery services for operations which require emergency same day, next day and standard delivery. For big businesses, the DHL Express Breakbulk offers door to door shipment services.
Secondly, what should I do if my shipment is on hold DHL?
The best thing you can do when your shipment is on hold is to wait it out. Your package will arrive at your location. It just may take a bit longer than you expected. However, if you do find yourself waiting longer than a few weeks after the initial scheduled arrival date, then it’s also worth contacting DHL again.
Why is my DHL package not moving?
If your package has already arrived in your country and the DHL tracking info has not updated since it’s arrival, it is likely because your package has been handed off from DHL to your local postal provider for the final leg of delivery. Sometimes DHL tracking will end, or “freeze”, once this hand off has occurred.
Why is my DHL package taking so long?
The most common reason that it takes DHL a long time to deliver a package is that the seller hasn’t shipped it out yet. DHL can’t deliver anything until the package arrives at one of their facilities. It can sometimes take a seller up to two months to ship out a package.
Why would customs hold my package?
‘Held at Customs’ means the package you are sending to the destination country is held by the officials of the importer country’s customs office. These government bodies hold the packages until they ensure that only permissible items cross their border and the taxes (Duties & Excise) are paid for the import.