If the order has not arrived after extending the Shopee Guarantee, and there is no response from the seller, the buyer may choose to request a return/refund. For Delayed Cash on Delivery(COD) orders that have passed the expected date of arrival, you may contact us and provide the specific order number.
In respect to this, how do I contact delivery of Shopee?
If you received an SMS from the rider who will deliver your order, you can contact the rider directly using the number they used.
| Logistics Partner | Tracking Website | Contact information |
|---|---|---|
| Shopee Xpress (Standard Delivery) | https://spx.ph/#/ | (02) 8-880-5200 |
Also know, how long can Customs hold my package?
Normally, in three business days its status would change to “Released by Customs”, meaning that the package is on its want to you. But sometimes this doesn’t happen. There are two main reasons why international packages get held up in customs for more than three days.
How many attempts Deliveree J&T?
How many failed delivery attempts Shopee?
How many times will Shopee attempt to deliver?
Shopee Xpress is implementing the maximum of two (2) valid delivery attempts within two (2) consecutive days for all last-mile transactions.
What does it mean if your package is on hold?
You can track your shipment if the status of the shipment is on hold, so it means that it will take time to deliver, Your postal address or contact details are not correct, Or the receiver has closed its deliveries due to some circumstances, or maybe package description will be wrong on your parcel.
What happens if Shopee delivery failed?
If the delivery of Shopee Xpress is unsuccessful, the courier will re-deliver your order:
- If you failed to receive your order on the first delivery attempt, it will be redelivered to you. …
- If you failed to receive your order on the second delivery attempt the order will be tagged as Return to Sender (RTS).
What should I do if my parcel has not been delivered?
Check the delivery address you gave the seller. Then contact them and ask where your order is. If the seller claims they’ve delivered it or don’t know where it is, you can ask for a redelivery. You might be able to get a refund in some circumstances.